The schools were closed, so I had a look online last night at the Kafkaesque appointment booking system and changed my doctor’s appointment from the 18th to this morning at 8:30. Latest symptom of my gradual falling apart: constantly watering eyes.
Which was ironic because walking down to the doctors in the snow this morning was even more treacherous than it might have been because, with my eyes filled with tears, I couldn’t see where I was placing my feet. You might be asking yourself, why was your original appointment (made two weeks ago) so far ahead in time? And the answer is, because the Kafkaesque system seems to release random tranches of appointments, so there’s a kind of lottery system: depending on when you log in, you might get lucky.
Which, I’m sure we all agree, is exactly how a local care health system should work.
I also tried this morning to phone and make a nurse’s appointment, as required, for my hypertension review. You can’t make those online, so you have to go through the hellish telephone tree instead. Now, I dialled on the E of Eight o’clock, when the system opens, and after pushing the virtual buttons on the telephone tree, found myself at position number THIRTY FOUR in the queue.
By the time I was walking carefully down the hill into town at around 8:15, I was at number 21, so I hung up – chancing that they would let me make an actual appointment at the actual reception.
I managed to do this – for January, wahey – and then sat waiting for my name to appear on the Screen of Shame in the waiting room. I’d arrived ten minutes early, and the delay (20 minutes after the surgery had opened) was given at 20 minutes. In the event, it was more like half an hour, which is pretty good work, if you think about it, to be half an hour behind after 20 minutes.
The waiting room was like a scene from the toddler version of Mad Max, with snot-covered, ear-infected kids squirming around and spreading their germs while their mothers conversed with unnaturally loud voices. Prescription obtained, the next step was to slide and slip to the pharmacy, which was closed because the pharmacist hadn’t arrived at work. Which meant slip-sliding away to the next pharmacy (Boots, as ever, being a last resort). I say slip-sliding because, of course, the pavements were treacherous with compacted, slushy snow and ice.
Should this be the case? Is this normal? The main road through town was actually relatively clear of snow. The gritter lorry only just came up our road a minute ago (and didn’t come as far as our house), but they appear to have cleared the main road yesterday. So cars were fine. Most of the cars I saw were huge 4x4s, naturally, so it’s nice for them that the road was cleared, isn’t it?
Meanwhile, pedestrians, of which there were many, were left to fend for themselves. And you might shrug your shoulders and accept this as just the way of things, but it is most emphatically not. There are many reasons why the UK (England in particular) has never really felt like a European country. As a stark expression of our national values, the fact that pavements aren’t cleared while roads are is a clear indication that we don’t belong in Europe.
There are such things as pavement snowploughs and gritters. There are probably even some in this country – somewhere. But in a Tory-run area that has cut public services to the bone? In 4×4 country? I’ve even seen salt being applied by hand at pedestrian crossings in France.
Meanwhile, I’ll be off to the physiotherapist this afternoon, hoping I don’t slip and fall on my bruised tailbone – again.